Returns & Exchanges

You have 14 days from the date of delivery to raise a return or exchange. Requests raised after that window can only be considered where the item is faulty.

Items must be unworn and unwashed, free of stains, odour and pet hair, and returned with their original tags attached. We inspect every return on arrival and may decline one that does not meet this standard.

Open your order in the account area, choose the item, and tell us whether you want an exchange or a refund. We reply with a return address and a reference to include in the parcel. Do not send items back without raising a request first — unannounced parcels cannot be matched to an order.

Exchanges are subject to stock in the size or colour you want. Where the replacement is unavailable we refund instead. The first exchange on an order is shipped back to you free of charge.

Refunds are issued to the original payment method within 7 working days of the returned item passing inspection. Your bank may take a few days more to show it. Original shipping charges, where paid, are refunded only when the item was faulty or sent in error.

Return shipping is at your cost for change-of-mind and sizing returns. If an item arrived faulty, damaged or not as ordered, we cover the return cost in full.

Tell us within a reasonable period of noticing the fault and include photographs. Genuine manufacturing faults are repaired, replaced or refunded at your choice. Normal wear, shrinkage from incorrect washing, and slight variation in fabric or colour between runs are not faults.

Items marked final sale at the time of purchase, gift cards, and any item altered after delivery cannot be returned, except where the law says otherwise.

If your order has not yet shipped, contact us and we will cancel it and refund you in full.